Privacy Policy


Last Updated: 11 February 2025

1. Introduction

Welcome to RaceSpace ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in compliance with the Protection of Personal Information Act (POPIA), 2013 and other applicable South African data protection laws.

By using RaceSpace, you consent to the collection, use, and processing of your personal data as outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information in accordance with POPIA:

2.1 Personal Information

When you register or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party payment providers)

  • Identity document number (if required for verification)

2.2 Non-Personal Information

We may collect non-personal data, including:

  • Device information (model, operating system, IP address)

  • App usage data (pages visited, interactions, preferences)

  • Cookies and tracking technologies




2.3 Information from Third Parties

We may receive data from third-party services such as payment processors, analytics providers, or social media logins. If you choose to log in via social media, we will collect only the necessary details as permitted.

3. Lawful Processing of Personal Information (POPIA Compliance)

Under POPIA, we process personal information based on the following lawful grounds:

  • Performance of a Contract: To process and fulfill your orders.

  • Legal Obligations: To comply with tax, fraud prevention, or regulatory requirements.

  • Legitimate Interests: To enhance security, improve our services, and prevent fraud.

  • Consent: When you explicitly agree to receive marketing communications or provide voluntary information.

We ensure that all personal data is collected for a specific purpose and used only for the stated reason.

4. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders

  • Verifying your identity (if required)

  • Improving our app and customer support

  • Sending updates, promotions, and marketing communications (with your consent)

  • Preventing fraud and ensuring security

  • Complying with legal and regulatory requirements




5. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment processors, shipping companies, and customer support tools to fulfill your orders.

  • Regulatory and Legal Authorities: If required by law or for fraud prevention purposes.

  • Business Transfers: If our company undergoes a merger, acquisition, or asset transfer, your personal data may be transferred.

Any third parties we share your information with are contractually obligated to comply with POPIA and ensure the protection of your data.

6. Data Subject Rights Under POPIA

Under POPIA, you have the following rights regarding your personal data:

  • Right to Access: Request details about the personal information we hold about you.

  • Right to Correction: Request corrections to inaccurate or outdated information.

  • Right to Object: Object to the processing of your data for certain purposes, such as direct marketing.

  • Right to Deletion (Right to be Forgotten): Request that we delete your personal data, subject to legal and regulatory retention obligations.

  • Right to Data Portability: Request a copy of your personal data in a structured, commonly used format.

  • Right to Lodge a Complaint: If you believe your data protection rights have been violated, you may lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.

To exercise any of these rights, contact us at [Support Email].

7. Data Security Measures

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, theft, or misuse. These include:

  • Encryption of sensitive data

  • Access controls to limit who can view or process your data


  • Regular security audits to ensure compliance with industry standards

However, while we take reasonable precautions, no system is 100% secure. You are responsible for keeping your login credentials confidential.

8. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  • Customer account data: Retained for as long as the account is active.

  • Order and transaction data: Retained for 5 years as per financial and tax regulations.

  • Marketing data: Retained until you withdraw your consent.

Once data is no longer needed, it will be securely deleted or anonymized.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, personalize content, and analyze app performance.

You have the right to:

  • Accept or decline cookies in your device settings.

  • Opt out of personalized advertising through third-party providers.

10. Cross-Border Data Transfers

If your personal data is transferred outside South Africa, we ensure that the receiving country or organization offers an adequate level of data protection in compliance with POPIA Section 72.

Where necessary, we implement Binding Corporate Rules (BCRs) or Standard Contractual Clauses (SCCs) to safeguard international data transfers.


11. Third-Party Links & Services

Our app may contain links to third-party websites, payment gateways, or social media platforms. We are not responsible for their privacy practices, and we recommend reviewing their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via:

  • In-app notifications

  • Email (if you have subscribed to updates)

We encourage you to review this Privacy Policy regularly.



13. Contact Information

For any questions or concerns regarding your personal information or this Privacy Policy, please contact us at:

📧 Email: support@racespace.co.za
📍 Address: Silverstream office park, Muswell Road South, BRYANSTON,      JOHANNESBURG, 2191                                        📞 Phone: +27825573853

For complaints, you may contact the Information Regulator of South Africa at:



Acknowledgment & Consent

By using RaceSpace, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.